These Terms and Conditions govern the use of services provided by Remusan Logistics. By engaging our postal and courier services, you agree to comply with and be bound by the terms outlined below. These terms are designed to ensure clarity, fairness, and a smooth working relationship between the company and its customers. Continued use of our services indicates full acceptance of these conditions.
Services Overview
Remusan Logistics offers reliable postal and courier solutions, including parcel delivery, shipment handling, and logistics support. Our services may include local and inter-state deliveries depending on operational coverage. We are committed to providing efficient and secure transportation of goods while maintaining professional service standards. Service availability may vary based on location, accessibility, and operational constraints.
Customer Responsibilities
Customers are responsible for providing accurate shipment details, including correct addresses, contact information, and a clear description of items. Proper packaging is required to protect items during transit and to prevent damage to other shipments. Customers must also ensure that recipients are available to receive deliveries when scheduled. Any incorrect or incomplete information may result in delays, failed deliveries, or additional charges.
Prohibited Items
We do not accept items that are illegal, hazardous, explosive, flammable, or restricted by local or international laws. Perishable goods must meet packaging and timing requirements or may be rejected. Customers are responsible for ensuring that their shipments comply with all legal and safety regulations. Any prohibited item discovered may be confiscated and reported to the appropriate authorities.
Delivery Terms
Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, transportation issues, security concerns, or public holidays. While we strive to deliver within the expected timeframe, delays may occasionally occur. Customers will be notified where possible if significant delays arise. Delivery is considered complete once the item is handed over to the recipient or authorized party.
Payment Terms
All services must be paid for as agreed before dispatch unless otherwise stated in writing. Pricing is based on factors such as weight, size, destination, and delivery urgency. Additional charges may apply for special handling, re-delivery, storage, or address corrections. Failure to complete payment may result in delays or cancellation of shipment.
Liability and Compensation
Remusan Logistics exercises due care in handling shipments but shall not be held liable for delays, loss, or damage beyond reasonable control. This includes events such as accidents, natural disasters, or third-party disruptions. Compensation, where applicable, will be assessed based on the declared value of the item and company policy. Claims must be reported within a reasonable timeframe with supporting evidence.
Shipment Tracking
We provide tracking options where available to keep customers informed about the status of their shipments. Tracking updates are dependent on system availability and may not always reflect real-time movement. Customers are encouraged to use the tracking service responsibly and contact support if clarification is needed. Not all shipment types may be eligible for tracking.
Cancellation and Refunds
Orders may be canceled before dispatch, and requests must be made through our official communication channels. Refunds, if applicable, will be processed based on the stage of the shipment and any operational costs already incurred. Once a shipment has been dispatched, cancellation may not be possible. Processing time for refunds may vary depending on the payment method used.
Privacy and Confidentiality
Customer information is handled with strict confidentiality and used only for service delivery, communication, and internal record purposes. We implement reasonable security measures to protect personal data from unauthorized access. Information will not be shared with third parties except where required by law or necessary to complete delivery services. By using our services, you consent to the collection and use of your information as outlined.
Amendments to Terms
Remusan Logistics reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes may be made to reflect operational updates, legal requirements, or service improvements. Customers are encouraged to review the terms periodically to stay informed. Continued use of our services after changes are made constitutes acceptance of the revised terms.
Contact Information
For inquiries, support, or complaints, customers can reach us via email at trip@remusan.com or visit our office at 96, Araromi Street Upper Gaa-Kanbi, Ilorin, Kwara State, Nigeria. Our support team is available to provide assistance, respond to concerns, and ensure customer satisfaction. We value clear communication and aim to resolve issues promptly and professionally.